Return Policy

Quick summary 30-day window for most items in new, unused, unassembled condition. Report shipping damage within 48 hours of delivery (with photos). Non-defective returns: customer pays return freight/parcel + 15% restocking. Defective or wrong item: we cover return or replacement. Refunds go back to the original payment method after inspection (typically 3–10 business days). 1) What’s eligible We accept returns within 30 days of delivery when items are: Unused, unassembled, and in original packaging (all parts, manuals, and hardware included). Free of wear, scratches, soil, or installation marks. Returned with an RMA (Return Authorization) from us. 2) What’s not returnable Custom or made-to-order items, special finishes, or branded/custom art. Installed, assembled, or used products. Final sale / clearance / open-box items (if labeled as such at purchase). Safety gear (e.g., harnesses, helmets) and consumables once opened. Gift cards and downloadable/virtual goods. 3) How to start a return Email sales@americaplayground.com or call (786) 767-3052 with: Order number, item(s) you want to return, and the reason. Photos showing the item and packaging (required if box has been opened). We’ll reply with an RMA number, instructions, and (if applicable) a prepaid label or freight pickup details. Unauthorized returns (no RMA) may be refused. 4) Damaged, defective, or incorrect items Freight/LTL deliveries (large/heavy items) Inspect the shipment before signing the delivery receipt. Note any visible damage on the receipt and take photos of the box, pallet, and product. If damage is significant, you may refuse delivery. Report damage to sales@americaplayground.com within 48 hours with photos and your order number. Parcel deliveries (UPS/FedEx/USPS) Report visible damage, missing parts, or wrong items within 5 days of delivery with photos to sales@americaplayground.com . If the product is confirmed damaged/defective or we shipped the wrong item, we will repair, replace, or refund and cover reasonable return shipping/freight costs. 5) Costs for returns (buyer’s remorse, fit, color, etc.) You are responsible for return shipping/freight and insurance. A 15% restocking fee applies to non-defective returns to cover inspection, repackaging, and processing. Note: Oversize/freight items that require special handling may incur up to 25% restocking (we’ll confirm in writing before you ship). Outbound shipping paid on the original order is non-refundable. 6) Packaging & condition on return Use the original packaging and crate/pallet when applicable. Items arriving damaged due to poor repacking may be denied or partially refunded. Include all parts, hardware, tools, manuals, and freebies/promos. 7) Refunds Refunds are issued to the original payment method after the return is received and inspected. Typical processing time: 3–10 business days from inspection completion (your bank may take longer to post). If a return is denied or missing parts, we’ll notify you and offer options (partial refund, return shipping back to you, etc.). 8) Exchanges Want a different size/color/model? Start a return (above) and place a new order. For defective/wrong items, we can process an exchange at no cost. 9) Order changes & cancellations Before shipment: we’ll cancel at no charge. After shipment: treated as a standard return (you may refuse delivery, but round-trip freight and restocking will apply). 10) Missed delivery, incorrect address, or refusal If a shipment is returned as undeliverable, refused (non-damage reasons), or addressed incorrectly by the customer, the order will be refunded minus round-trip shipping/freight and applicable restocking. 11) Missing parts Report missing parts within 10 days of delivery. We’ll send replacements promptly at no charge. 12) Warranty support After the 30-day return window, your item may be covered by a manufacturer’s warranty. Email us and we’ll help coordinate. 13) International orders At this time, returns are accepted only for orders delivered within the United States (unless otherwise stated on the product page). 14) How to contact us America Playground Attn: Rocio Alvarado, General Manager Phone: (786) 767-3052 Email: sales@americaplayground.com Hours: Mon–Fri, 9:00am–5:00pm ET (Return address will be provided on your RMA—do not ship returns without authorization.) 15) Policy updates & your rights This policy applies to purchases made on americaplayground.com and may be updated from time to time. It does not limit any rights you may have under applicable law.